Field Solution Engineer - Florida

Department: Sales CT

Employment Type: Full Time

Location: Chester, CT

Reporting To: Christian Brewer

Description

Field Solution Engineers are responsible for the sale and implementation of our cloud-based products. Field Solution Engineers must continually update their knowledge of products while developing various tools to support current and future platforms.

Must live within territory area of Florida

Duties and Responsibilities

Makes regularly scheduled sales calls on assigned customers in your territory
Basic troubleshooting and installation on designated equipment
Demonstrates products in person or remotely
Keeps up to date on administrative responsibilities
Maintains daily communications with customers and management team to ensure resolutions and proper follow-up
Identifies and participating in sales opportunities such as new contracts, contract renewals and system sales
Partners with AMSR’s and Regional Managers to develop sales plans and cloud-based opportunities within the territory
Other daily tasks that may be required

Scope

Knowledge of hardware install process and components
Proficient with software and programming vehicle configurations
Familiarity with cloud platform product and services along with AWS Cloud Services architecture
Understanding of cloud security policies
Knowledge of SaaS products and multi-tenant policies
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience troubleshooting and responding to customer concerns
Ability to lead technical conversations with technical client resources in support of a sale
Proficient level of computer skills including MS Word, PowerPoint, Excel, Google Apps and remote video conferencing
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Ability and willingness to live within the assigned territory
Minimum of 50% of time spent traveling the territory
Resourceful with the ability to work independently
Strong time management skills
Ability to adapt to changing circumstances
Decision-making, problem resolution and creative thinking skills
Attention to detail with the ability to multitask

Education and Experience

Training will be comprised of Company Mandatory Training, On-The-Job Training, and Off-site Training deemed necessary by Management.

Physical demands and abilities

The ability to lift and carry up to 45 pounds
Travel may include evenings, Saturdays, and Sundays
Whelen reserves the right to move personnel between field locations to cover the workload

All Employees Shall

Comply with the EH&S Policy and applicable regulatory and company EH&S rules
and requirements
Report to supervision conditions or practices that are either unsafe or that may
adversely impact the environment, to ensure prompt resolution of potential hazards
Attend scheduled EH&S training program
Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Recommend improved EH&S practices

Must be able to communicate effectively with co-workers, supervisors, and third
parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

The incumbent is responsible for complying with the policies in Whelen’s “Employee
Handbook.”

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Duties and Responsibilities

Education and Experience

All Employees Shall

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