Enterprise UX/UI Designer

Department: IT (CT)

Employment Type: Full Time

Location: Chester, CT

Compensation: $110,000 - $134,000 / year

Description

The Enterprise UX/UI Design Lead is responsible for defining and designing intuitive, consistent, and modern user experiences across Whelen's enterprise applications, including the ERP platform, Customer Portal, and other internal and external business applications.

This role serves as the bridge between business processes, user needs, and technical implementation. The Enterprise UX/UI Design Lead will work closely with business stakeholders, product owners, enterprise architects, developers, and other technical teams to translate business requirements and workflows into clear, usable, and visually consistent application experiences.

The role is responsible not only for creating UI mockups and prototypes, but also for establishing enterprise UX/UI standards, documenting expected application behavior, defining interaction patterns, and developing the visual and functional story that guides application development.

Duties and Responsibilities

UX/UI Design

Design user interfaces for enterprise applications including ERP, Customer Portal, administrative applications, dashboards, and other digital experiences.
Create high-fidelity UI mockups that clearly communicate the intended application experience.
Develop wireframes and low-fidelity concepts to rapidly explore design ideas with business and technical teams.
Design responsive experiences appropriate for desktop, tablet, and mobile use where applicable.
Ensure applications provide a consistent and intuitive user experience across modules and platforms.
Improve existing application interfaces by identifying usability, navigation, workflow, consistency, and accessibility opportunities.

Storyboarding and User Experience Design

Create storyboards that describe how users interact with applications and how workflows progress from beginning to end.
Translate complex business processes into understandable user journeys and screen flows.
Develop user journeys, workflow diagrams, navigation models, and interaction sequences.
Design the "story" of an application so users can naturally understand what they need to do, where they are in a process, and what happens next.
Identify opportunities to simplify workflows and reduce unnecessary user interactions.

Business and Technical Collaboration

Work directly with business stakeholders to understand operational processes, user needs, challenges, and desired outcomes.
Facilitate design sessions with business users, product owners, architects, developers, and other technical stakeholders.
Translate business requirements into practical user experiences and application designs.
Work with development teams to ensure designs can be effectively implemented within the application's technical architecture.
Participate in design reviews throughout the development lifecycle.
Review implemented functionality to ensure it aligns with approved designs and intended user experience.
Incorporate user and stakeholder feedback into iterative design improvements.

Design Standards and Design System

Establish and maintain enterprise UX/UI standards for Whelen business applications.
Define approved color palettes, typography, spacing, layout patterns, icons, controls, and other visual standards.
Define standard application components such as:
Navigation
Forms
Tables and grids
Search interfaces
Filters
Dialogs and overlays
Notifications
Validation messages
Buttons and actions
Cards
Tabs
Wizards and multi-step workflows
Dashboards
Develop and maintain a reusable enterprise design system and component library.
Establish standards for visual hierarchy, required fields, error states, warnings, status indicators, and user feedback.
Ensure design standards support accessibility, usability, consistency, and maintainability.
Work with frontend development teams to align design standards with reusable application components.

Functional Design Documentation

Document the expected functionality and behavior of application screens and components.
Produce functional UX/UI specifications that development and QA teams can use during implementation and testing.

Document:

Screen purpose
User interactions
Field behavior
Validation requirements
Required and optional fields
Navigation behavior
Search and filtering behavior
Error states
Empty states
Loading states
Success and confirmation messages
Role- or permission-based UI behavior
Responsive behavior

Maintain documentation showing how screens, components, and workflows are expected to operate.
Support Product Owners and Business Analysts in translating UI designs into development stories and acceptance criteria.
Provide visual documentation that supplements traditional business and technical requirements.

Prototyping

Build interactive prototypes that allow stakeholders and users to experience proposed functionality before development begins.
Use prototypes during requirements discussions and usability reviews to validate workflows.
Demonstrate proposed interactions, navigation, transitions, and application behavior.
Iterate designs based on feedback before development effort is committed.

User Research and Usability

Engage with users to understand how they perform their work and interact with existing systems.
Observe workflows and identify usability challenges within current applications.
Facilitate usability reviews and design feedback sessions.
Use feedback, workflow analysis, and application usage patterns to continually improve application design.
Advocate for the end user while balancing business requirements and technical constraints.

Design Governance

Participate in architecture and application design reviews where user experience is impacted.
Review proposed application designs for adherence to enterprise UX/UI standards.
Help establish governance for new application components and design patterns.
Identify opportunities to reuse existing patterns rather than creating inconsistent application experiences.
Maintain documentation describing approved enterprise design standards and patterns.

Primary Deliverables

Typical deliverables produced by this role include:
UI mockups
Wireframes
Interactive prototypes
Application storyboards
User journey maps
Workflow diagrams
Navigation models
UX/UI functional specifications
Enterprise UI standards
Color and typography standards
Application design guidelines
Reusable component specifications
Design system documentation
Screen behavior documentation
Usability recommendations
Development design handoff packages

Education and Experience

Required Qualifications

Demonstrated experience designing enterprise, SaaS, ERP, or complex business applications.
Strong experience with UX and UI design principles.
Experience translating complex business processes into intuitive application workflows.
Experience creating wireframes, high fidelity mockups, interactive prototypes, and design specifications.
Experience working directly with business stakeholders, product teams, architects, and software developers.
Strong understanding of modern web application design patterns.
Experience developing or contributing to design systems and reusable component libraries.
Ability to document detailed application behavior and interaction requirements.
Strong communication and presentation skills.
Ability to explain design decisions to both technical and non-technical audiences.

Preferred Qualifications

Experience designing ERP, manufacturing, supply chain, customer portal, CRM, or other enterprise business applications.
Experience working with React-based applications.
Experience with Figma or similar modern design and prototyping platforms.
Familiarity with component-based frontend development.
Familiarity with accessibility standards and responsive application design.
Experience working in Agile product development environments.
Experience collaborating with Product Owners, Business Analysts, Enterprise Architects, and software engineering teams.
Understanding of role-based and permission-based application experiences.

Skills and Competencies
The successful candidate should demonstrate strength in:

User Experience Design
User Interface Design
Interaction Design
Enterprise Application Design
Visual Design
Information Architecture
Storyboarding
User Journey Design
Prototyping
Design Systems
Business Process Analysis
Functional Documentation
Requirements Translation
Usability
Accessibility
Stakeholder Facilitation
Cross-Functional Collaboration

Role Relationships
The Enterprise UX/UI Designer will work closely with:

Business Stakeholders
Enterprise Architecture
Product Owners
Business Analysts
Software Architects
Frontend Developers
Backend Development Teams
QA and Testing Teams
Project and Program Management
Security and Identity Teams

The position will serve as a central design resource helping ensure that enterprise applications provide a consistent, intentional, and high quality experience regardless of which development team or business area is responsible for the underlying functionality.

All Employees Shall

Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
Attend scheduled EH&S training program
Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Recommend improved EH&S practices

Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

The incumbent is responsible for complying with the policies in Whelen’s “Employee Handbook.”

Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion.

Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Duties and Responsibilities

Education and Experience

All Employees Shall

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