PC Support - Intern

Department: IT (CT)

Employment Type: Internship

Location: Chester, CT

Reporting To: Anthony Paturzo

Description

Whelen Engineering is seeking a PC Support Intern to work in the IT department

Duties and Responsibilities

Install PCs, printers, software, and networks; upgrade existing systems as needed.
Troubleshoot and resolve hardware and software problems.
Deploy new systems and enhancements to existing systems, software, and operating systems.
Writing/updating process documentation.
Other duties and projects as required by the company.

Education and Experience

High school diploma required, a two-year technical degree in computer science or related field, or related field experience, desirable.
PC hardware, including client workstations (monitor, CPU, keyboard, mouse, etc.).
PC software, including Microsoft Office products, and current versions of MS Windows.
Strong and systematic troubleshooting skills (Software, hardware, network).
Server/network applications (Active Directory, etc.).
Ability to investigate, troubleshoot, and resolve complicated technical issues.
Basic understanding of network connectivity to hardware (cables, ports, etc.).
Excellent communication skills (face-to-face, verbal, listening, phone, email).
Strong attention to detail.

Ability to effectively prioritize and execute tasks.

All Employees Shall

Comply with the EH&S Policy and applicable regulatory and company EH&S rules
and requirements
Report to supervision conditions or practices that are either unsafe or that may
adversely impact the environment, to ensure prompt resolution of potential hazards
Attend scheduled EH&S training program
Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Recommend improved EH&S practices

Must be able to communicate effectively with co-workers, supervisors, and third
parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

The incumbent is responsible for complying with the policies in Whelen’s “Employee
Handbook.”

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Duties and Responsibilities

Education and Experience

All Employees Shall

About Whelen Engineering